Terms of Service

Last updated: August 2026

Overview

This website is operated by SHEDAWAY. Throughout the site, the terms “we”, “us” and “our” refer to SHEDAWAY.

By visiting our website, purchasing a product or otherwise using our services, you agree to these Terms of Service, together with any additional policies referenced on our website.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

Please read these Terms carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state or region of residence, or that you have the consent of a parent or legal guardian where required.

You may not use our products, website or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or any other material intended to damage, interfere with or disrupt our website or services.

2. Products & Services

We make reasonable efforts to display and describe our products as accurately as possible.

However, colours and appearance may vary slightly depending on your screen, device settings, lighting and other factors.

We reserve the right to modify or discontinue products, services, descriptions, offers or prices at any time, subject to applicable law.

Product availability may be limited and can change without notice.

3. Prices & Payments

Prices displayed on our website may change from time to time.

The final price applicable to your purchase will be displayed during checkout before you confirm your order.

Any applicable shipping charges, taxes or other fees will be displayed or calculated where required during the checkout process.

Payments are processed through secure third-party payment providers.

4. Orders

When placing an order, you agree to provide current, complete and accurate billing, shipping and contact information.

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in cases of:

• Suspected fraud or unauthorised transactions

• Incorrect pricing or product information

• Unusual purchasing quantities

• Product unavailability

• Payment issues

• Suspected misuse of our website or services

If we cancel an order after payment has been received, we will issue the appropriate refund.

5. Shipping & Delivery

Shipping times displayed on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather or other disruptions.

For further information, please review our Shipping Policy.

Nothing in this section limits any mandatory consumer rights regarding delivery.

6. Returns & Refunds

Returns, refunds, damaged items and order issues are handled in accordance with our Refund & Returns Policy and applicable consumer law.

Please review that policy before making a purchase.

7. Accuracy of Information

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.

Where permitted by applicable law, we reserve the right to correct errors and update inaccurate information.

If an error affects an order you have already placed, we will take reasonable steps to inform you and provide any remedy required under applicable law.

8. Prohibited Uses

You may not use our website or its content:

• For unlawful or fraudulent purposes

• To violate applicable laws or regulations

• To infringe intellectual property or other rights belonging to us or third parties

• To submit false or misleading information

• To distribute malware, viruses or malicious code

• To attempt to gain unauthorised access to our systems

• To interfere with the security or operation of our website

• To collect or misuse other users' personal information

We reserve the right to restrict access to our services where these Terms are violated.

9. Intellectual Property

Unless otherwise stated, the content available through this website, including branding, text, graphics, logos, designs and other original materials, is owned by or licensed to SHEDAWAY and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit protected content without appropriate permission.

10. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites, applications or services.

We are not responsible for the content, privacy practices, availability or services provided by independent third parties.

Your use of third-party services may be subject to their own terms and policies.

11. Personal Information

Our collection and use of personal information is described in our Privacy Policy.

Please review our Privacy Policy for more information about how we process and protect personal information.

12. Disclaimer & Limitation of Liability

We aim to provide a reliable and secure shopping experience, but we cannot guarantee that our website will always be uninterrupted, error-free or available.

To the fullest extent permitted by applicable law, SHEDAWAY will not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify SHEDAWAY against claims, losses or expenses arising from your unlawful misuse of our website or material breach of these Terms.

14. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services or legal requirements.

The latest version will be available on this page, together with the date of the most recent update.

Your continued use of the website following an update will be subject to the updated Terms, to the extent permitted by applicable law.

16. Governing Law & Consumer Rights

These Terms are governed by the laws applicable to the operation of our business, subject to any mandatory consumer protection laws that apply to you based on your place of residence.

Nothing in these Terms is intended to restrict any mandatory rights or legal remedies available to consumers under applicable law.

17. Contact Us

If you have questions regarding these Terms of Service, please contact:

SHEDAWAY Customer Care
Email: support@shedawaypet.com